Return Policy

We want you to love your stitching experience. If something isn't quite right, we’re here to help.

Eligibility for Returns

We accept returns of unused, undamaged, and unopened items within 30 days of the delivery date.

To be eligible for a return:

• The item must be in its original condition and packaging.

• It must not show signs of use or handling (e.g., opened kits, used needles, removed labels).

• A receipt or proof of purchase is required.

Items Not Eligible for Return

Please note that certain product types are not eligible for return, including:

• Opened cross-stitch kits

• Partially used or unwrapped embroidery floss or threads

• Cut fabric (by custom length)

• Any product that has been used or altered after delivery

We take hygiene, product integrity, and packaging quality seriously — especially with items like threads and textile-based kits.

How to Start a Return

To request a return, please contact us at [email protected] with your order number and reason for return. We’ll guide you through the process and provide instructions on how and where to send your item.

Customers are responsible for the return shipping cost unless the item was received damaged or in error.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

• Original shipping charges are non-refundable.

• We cannot issue refunds for returned items that arrive damaged due to poor packaging or that do not meet our return criteria.

Questions?

We’re always happy to assist. If you have any concerns about your order or would like help choosing the right product before purchasing, please feel free to contact us:

Email: [email protected]
Phone: +1 (610) 245-8100